Terms of Service

FRIENDLY RENTAL SOFTWARE — TERMS OF SERVICE (DRAFT FOR LEGAL REVIEW) Version label: see PLATFORM_TERMS_VERSION / signup record. IMPORTANT: This is a platform draft for attorney review. It is intended to be materially stronger than a placeholder, but it is not a substitute for jurisdiction-specific legal advice. Have counsel review and finalize this document before relying on it in production. 1. Scope of Service Friendly Rental Software ("FRS", "we", "us", "our") provides hosted software, websites, booking tools, control-panel features, automation, messaging tools, reporting, and related services for rental and event-oriented businesses. We may add, remove, or modify features, integrations, plans, and support channels from time to time. 2. Eligibility and Authority You represent that you are at least the age of majority in your jurisdiction and have authority to bind yourself and the business, organization, or entity using the service. If you create or manage an account for a business, you represent that you are authorized to accept these terms on that business's behalf. 3. No Legal, Tax, Insurance, Safety, or Compliance Advice The service is a software platform only. It does not provide legal, tax, accounting, insurance, employment, transportation, permitting, consumer-protection, privacy-compliance, or safety advice. You are solely responsible for obtaining professional advice and complying with all laws, rules, permits, notices, disclosures, waivers, contracts, taxes, and operational requirements that apply to your business, staff, vehicles, inventory, events, and customers. 4. Accounts, Credentials, and Security You are responsible for keeping login credentials confidential, restricting access to authorized users, keeping account information accurate, and promptly notifying us of suspected unauthorized access or misuse. You are responsible for all actions taken through your account credentials, whether by you, your staff, contractors, or any person who gains access through your systems. 5. Subscription, Trial, Billing, and Renewal Your subscription may begin with a free trial, paid plan, custom setup, or another offer stated at signup. Unless clearly stated otherwise in writing, subscriptions renew automatically on the billing cycle tied to your plan until canceled. You authorize us and our payment processor to charge the payment method on file for recurring subscription fees, taxes, approved add-ons, and other amounts you expressly agree to pay. 6. Failed Payments, Suspension, and Collection Risk If a payment fails, is reversed, is disputed, or becomes delinquent, we may retry payment, limit features, suspend access, require updated billing information, or terminate the account where permitted by law. Suspension or termination for non-payment does not waive amounts owed. You remain responsible for valid charges incurred before cancellation, suspension, or termination. 7. Your Business Operations You are solely responsible for operating your business, including pricing, taxes, fees, delivery windows, staffing, driver conduct, vehicle safety, equipment setup and teardown, weather decisions, product safety, fulfillment, incident response, insurance coverage, consumer notices, and customer service. We are not the merchant of record for your rentals unless expressly stated otherwise in a separate written agreement. 8. End-Customer Terms, Waivers, and Disputes You are solely responsible for the accuracy and enforceability of the policies, waivers, contracts, rental terms, damage rules, cancellation rules, and public content shown on your tenant site or sent to your customers. You are solely responsible for chargebacks, refunds, fraud review, delivery disputes, injury claims, property damage claims, and any other dispute with your end customers. Your relationship with your customers is separate from your subscription relationship with us. 9. Payments and Third-Party Providers The platform may integrate with third parties such as payment processors, hosting providers, messaging vendors, analytics providers, and email services. Their terms, fees, privacy practices, uptime, and rules apply to their services. We do not control and are not responsible for the acts, omissions, outages, data losses, or policy changes of third-party providers. 10. Acceptable Use and Platform Abuse You may not use the service to violate law, defraud others, exploit minors, harass others, transmit malware, probe or attack infrastructure, bypass access controls, interfere with service availability, impersonate others, send spam, engage in phishing, scrape data in a harmful manner, or use the service to build a competing or unauthorized derivative product. You may not access another tenant's data without authorization. We may investigate suspected abuse and may limit, suspend, disable, or terminate access to protect the platform, other users, or the public. 11. Content, Uploads, and User Materials You retain ownership of your uploaded business content, subject to the rights needed for us to host, display, process, back up, and transmit it as part of the service. You represent that you have all rights needed to upload and use that content, and that it does not infringe privacy rights, publicity rights, intellectual-property rights, or other legal rights of any person. 12. Intellectual Property and Anti-Copying The platform, software, code, designs, themes, branding, documentation, workflows, and related materials are proprietary to Friendly Rental Software and its licensors. Except for the limited right to use the hosted service during an active subscription, you receive no ownership or license to copy, reverse engineer, decompile, resell, white-label, sublicense, mirror, reproduce, train competitors on, or publicly distribute our software or confidential materials except as expressly permitted in writing. 13. Data, Privacy, and Tenant Responsibility Our Privacy Policy describes how we handle personal data for platform operations. If you collect, store, or process personal data of your customers, employees, or leads through the platform, you are responsible for providing legally required notices, obtaining legally required consents, honoring access or deletion rights where required, setting lawful retention practices, and handling incident-response obligations that apply to your business. You remain responsible for the lawfulness of the data you place into the system. 14. Availability, Changes, and Backups We aim to operate the service reliably, but we do not guarantee uninterrupted, error-free, or loss-free service. Scheduled maintenance, emergency maintenance, bugs, vendor issues, internet failures, and force-majeure events may affect availability. You are responsible for maintaining independent records and backups of important business data, contracts, financial records, and customer communications. 15. Disclaimer of Warranties TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, AND THAT THE SERVICE WILL BE SECURE, UNINTERRUPTED, OR ERROR FREE. 16. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, SUBSTITUTE GOODS OR SERVICES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF WE KNEW OR SHOULD HAVE KNOWN SUCH DAMAGES WERE POSSIBLE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100), UNLESS A GREATER MINIMUM LIABILITY IS REQUIRED BY APPLICABLE LAW. 17. Indemnification You agree to defend, indemnify, and hold harmless Friendly Rental Software, its owners, affiliates, personnel, contractors, and licensors from claims, actions, liabilities, damages, judgments, settlements, penalties, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your business operations; (b) your products, services, deliveries, drivers, equipment, staff, or events; (c) your customer disputes, refunds, chargebacks, waivers, contracts, or public policies; (d) your content or data; (e) your breach of these terms; or (f) your violation of law or third-party rights. 18. Suspension and Termination We may suspend, disable, or terminate access immediately for legal risk, non-payment, fraud risk, abuse, security concerns, platform harm, or material breach. You may stop using the service at any time, but cancellation does not automatically erase amounts owed. On termination, access may end immediately or at the end of the current paid period, and we may delete or retain data as permitted or required by law, our retention practices, dispute needs, or security needs. 19. Governing Law and Disputes PLACEHOLDER FOR COUNSEL: governing law, venue, arbitration terms, jury waiver, class-action waiver, and any business-to-business dispute procedures should be finalized by an attorney for the jurisdictions in which you operate. Until finalized by counsel, any references to governing law or venue elsewhere in the site are informational only. 20. Electronic Communications You consent to receive account, operational, legal, billing, support, renewal, outage, and security communications electronically, including by email, dashboards, and in-product notices. You are responsible for keeping your contact information current and for monitoring the email address connected to your account. 21. Changes to These Terms We may update these terms from time to time. If we make material changes, we may provide notice by email, platform notice, or updated version publication. Continued use of the service after the effective date of revised terms may constitute acceptance to the extent permitted by law. 22. Contact For platform legal questions, contact Friendly Rental Software through the support channels published on the site. For enforceability, jurisdiction, and compliance questions, consult your own attorney. — End of draft —